Contact information

Shipping Policy

At Klumst, we are dedicated to providing an exceptional shopping experience for our valued customers.

We aim to ensure a smooth and transparent process from start to finish. We offer free shipping on all orders worldwide.

Order Cutoff Time

Order Cutoff Time: 5:00 PM (GMT+1). Orders placed after this time will be processed on the next business day, which may add a day to the estimated delivery time.

Order Handling Time

Order Handling Time: All orders will be processed within 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped with one of our trusted local carriers.

Transit Time

Transit Time: 6 to 10 business days (Monday to Friday).

Delivery Times

Below are the estimated delivery times:

Europe: 6 to 10 business days (Monday to Friday).
United Kingdom: 6 to 10 business days (Monday to Friday).
United States: 6 to 10 business days (Monday to Friday).
Australia: 6 to 10 business days (Monday to Friday).
Canada: 6 to 10 business days (Monday to Friday).

Total shipping time is 7–12 business days.

Shipping Costs

Free Shipping: We are pleased to offer free shipping on all orders, with no minimum order requirement.

Delivery Issues

If you encounter any issues with your delivery, such as delays or lost packages, please do not hesitate to contact our customer service team. We are here to support you and ensure that your order reaches you safely and promptly.

If a package is lost or undeliverable due to a courier issue, contact us and we’ll send a replacement at no additional cost.

You can reach us by email at info@klumst.com.

Tracking Your Order

Once your order has been shipped, you will receive an email notification with a tracking number. You can track your package's progress through the tracking link provided in your email.

Tracking information may take 1–2 business days to update after shipment. Short delays are normal.