FAQ
Orders
How do I place an order?
You can place an order directly through our website by selecting the product you want, adding it to your cart, and completing the checkout process.
Once your order has been placed, you will receive an order confirmation by email.
Can I change or cancel my order?
Orders may be cancelled before they have been shipped.
If you need to change or cancel your order, please contact us as soon as possible at info@klumst.com.
If your order has already shipped, you may return it after delivery according to our return policy.
Shipping & Delivery
Do you offer free shipping?
Yes. Klumst offers free shipping on all orders, with no minimum order requirement.
How long does delivery take?
Our estimated delivery time is:
Processing time: 1–2 business days
Transit time: 6–10 business days
Total estimated delivery time: 7–12 business days
Delivery times are calculated Monday to Friday and may vary due to carrier delays, customs processing, or high shipping demand.
When will my order be processed?
Orders placed before 5:00 PM (GMT+1) are typically processed the same business day.
Orders placed after this time will be processed on the next business day.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number.
Tracking information may take 1–2 business days to update after shipment.
What should I do if my package is lost or delayed?
If your package is lost, significantly delayed, or cannot be delivered, please contact us at info@klumst.com.
We will investigate the issue and help arrange a solution.
Returns & Refunds
What is your return policy?
You may return an item within 30 days of delivery if it is unused, undamaged, and returned in its original packaging with all included accessories, tags, and documents.
Do you charge restocking fees?
No. Klumst does not charge restocking fees.
Who pays for return shipping?
Return shipping is paid by the customer for change-of-mind returns.
If the item is defective, damaged, or incorrect, Klumst will cover the return shipping cost.
How long does it take to receive a refund?
Approved refunds are issued to your original payment method within 7 business days after the return has been received and inspected.
Your bank or payment provider may take additional time to process the refund.
Can I exchange an item?
Yes. Exchanges are accepted within 30 days of delivery, subject to product availability.
Contact us at info@klumst.com for assistance.
Products
What kind of products does Klumst sell?
Klumst is a general online store offering carefully selected everyday products designed to be practical, useful, and reliable.
Are your products checked for quality?
We aim to select products based on usefulness, quality, design, and everyday value.
Contact & Support
How can I contact Klumst?
You can contact us by email or phone:
Email: info@klumst.com
Phone: +44 7546 822491
What are your customer service hours?
Business Hours:
Monday to Friday: 09:00 – 17:00 PM (GMT+1)
Response Hours:
We respond within 24 hours on business days.
What is your business address?
Organization Name: ZOA GROUP LTD
Company Number: 16368494
Address:
128 City Road
London
EC1V 2NX
United Kingdom